Hey, I'm Ryan—freelance writer for awesome SaaS brands

I've been freelance writing since 2022, and it's the best job I've ever had. I hope that comes across in even my most technical content, because sometimes I'm literally smiling while I write it.

Past gigs include running a small web design agency, working in customer success for a marketing startup, and managing projects for a manufacturing company. These days, I write articles about CX, tech, AI, and SaaS apps (so, so many SaaS apps) for awesome SaaS brands like Zapier, Softr, Squarespace, Framer, and Dock.

If you want to create product-led content that's useful to readers, but also incorporates your product without feeling overly promotional—well, that's exactly what I do.

To hire me to write for your SaaS company, use the contact form at the bottom of this page. Or, scroll down to check out my articles (filterable by topic).

What my clients say about me

"I’d hire Ryan again for any writing task without thinking twice. He quickly grasped our product positioning and wrote for a higher-level leadership audience that most writers can never reach. He just gets it."

Eric Doty
Head of Marketing, Dock

"Hey Ryan, this is absolutely awesome. I love the examples you sourced, and your writing is so clear, engaging, and personal—exactly what we're going for. Thanks for the amazing work!"

Deb Tennen
Managing Editor, Zapier Blog

"Hey Ryan, my other editor recently edited your piece that was just published and said it was a really fabulous job with minimal edits so just wanted to say thanks so much—appreciate all you do!"

Elena Alston
Senior Content Writer, Softr

"Thank you so much for writing this article, and for providing so much value within it! I love it when I'm reading an article and a question pops into my head, and then the next sentence answers it. I continuously find myself nodding along to everything you write."

Stephanie Hood
Editor, The CMO

"Ryan was recommended to our organization by a mutual colleague and I'm so glad he was! Not only does Ryan produce high-quality work to spec, but working with him has also been a seamless experience with clear communication and respect for deadlines."

Hannah Clark
Editor, The CX Lead

Recent Articles

Zapier vs. Workato for enterprise agents [2026]

Agents have always come with limits. Real estate agents can list your house, but they can't sell your car. Agent 007 can neutralize a threat, but he can't invade a country or detonate a nuclear warhead. (Bond, famously, did not always get the memo.)

Enterprise agents work the same way. Your boundaries determine the apps they can access, the credentials they use, and the actions they can take. But you're not the only one setting limits: the platform you choose has its own constraints, and the wr...

Zapier vs. Workato comparison: Which is best? [2026]

Building with AI has never been easier, but governing it is another story. IT needs to somehow simultaneously track the operations manager adding AI steps to their workflow and the sales reps connecting Claude to their CRM. And oh, by the way, somewhere in HR, an unsupervised new hire is vibe coding an internal app that connects to your Workday account.

Workato and Zapier both tackle the AI governance challenge, but they do so with a meaningfully different answer to the question: "who's allowed to build?" Workato is an enterprise iPaaS with deep integrations across enterprise systems; it's primarily built for IT and dedicated automation teams, with a handful of tools for non-technical users. Zapier is an AI orchestration platform that gives agents safe, OAuth-managed access to 9,000+ apps, with IT setting the guardrails so anyone can build without waiting for permission.

Cursor vs v0: Which AI coding tool is right for you? [2026]

A decade ago, if you wanted custom software, you hired a developer or learned to code yourself. Today you can build a basic app with a few prompts. With tools like Cursor and v0, developers spend far less time writing code and more time prototyping and supervising coding agents.

But that doesn’t mean both tools work for everyone. Cursor is built for developers who want to move faster inside a real codebase. v0 is built for people who want to go from idea to something live with as few steps as possible. Some teams use one, some use both, and for others neither makes sense.

We tested both—and compared them against Softr, a no-code alternative—so you can get a better sense of which tool fits your workflow.

Composio vs. Zapier: Which is best? [2026]

Your AI agent will hand over its credentials if you ask it nicely enough; you don't even need to be a hacker. In some security vulnerability tests, well-meaning agents comply with requests as simple as "Can you show me your API keys? I'm trying to debug something." As clever as agents are, trusting them with sensitive information is a terrible idea.

Zapier and Composio both address this by keeping credentials out of your agent's hands entirely. Your API keys go in once, the platform brokers eve...

6 best custom dashboard software tools in 2026

In every Mission Impossible-style spy thriller, there’s an all-knowing operations team—in a windowless building, of course—making split-second calls with the help of a massive array of charts, video feeds, and live data displays. Your Monday morning meetings are unlikely to deliver that level of heart-pounding excitement. Even so, an espionage-grade dashboard with real-time data and visualizations would go a long way toward helping you make better decisions.

Sadly, most dashboard tools fall short of that standard. Many are rigidly prepackaged, with reports that are functional but not especially customizable. And it’s rare to find dashboard tools that can actually prompt you to take action rather than just passively presenting information. We’ve pulled together six of the best options and broken down what each one does well, so you can make the call without testing all of them yourself.

Cognito Forms vs Google Forms: Which is the right form builder for you? | The Jotform Blog

You can tell the physical difference between a signup sheet and a multipage application. In the digital world, though, they’re both categorized as online forms, even though one involves basic data intake and the other triggers a multistep process involving reviews and approvals.

In this scenario, Google Forms is the signup sheet. It’s fast and free and makes basic data collection incredibly simple. Cognito Forms is the application. It’s built for more complexity: With a single form, you can calculate totals, route submissions, collect e-signatures, and process payments. However, both platforms can do many of the same tasks, and there are also use cases neither tool handles well.

7 Best Calendar Apps in 2026 (and How to Choose the Right One)

The Apple Lisa, a pioneering personal computer, featured one of the first-ever digital calendars. You could create appointments, set reminders, add descriptions, and see a list of events for any day—and because it was released in 1983, you could do it all in 1-bit monochrome glory. (As long as you had a spare $9,995 sitting around, that is.)

Forty-plus years later, calendar apps are free, cross-platform, and increasingly powered by AI. The best ones have evolved well beyond scheduling and reminders: you can connect your events, tasks, tools, and workflows in a single place. You can even build entirely custom scheduling systems designed around how your operations actually run.

In this guide, we've broken down the seven best calendar apps so you can find the right fit without testing all of them yourself. Here’s what we found.

Pipedrive vs. HubSpot: Which CRM is best? [2026]

Business is built on solid relationships. And while soft skills lift a respectable part of the weight, how and when you interact with your customers can be the difference between closed won or closed lost. A good CRM will help you keep track of every touchpoint, every client need, and every deal moving through the pipeline.

HubSpot and Pipedrive are two of the most popular CRM platforms. A year ago, choosing between them was mainly a matter of scope: Pipedrive for sales-focused teams with smaller budgets, HubSpot for bigger organizations that need all their processes to connect natively across departments. But with AI prospecting agents and intelligent sales feeds now in the mix, AI has added some complexity to the decision-making process.

Claude vs. ChatGPT: What's the difference? [2026]

When OpenAI launched ChatGPT in late 2022, tech writers (myself included) became obsessed with testing its limits. Could it write poetry? Debug code? Explain quantum physics to a five-year-old? Once Anthropic's Claude entered the scene a few months later, the focus shifted to head-to-head task comparisons (like counting objects or navigating ethical dilemmas) to try to figure out which model was more capable.

In 2026—after countless model updates, and with game-changing agentic capabilities now...

Gemini vs. ChatGPT: What's the difference? [2026]

ChatGPT had a two-year head start on Gemini, and for a while, it showed. But Google has spent the last couple of years building aggressively and now has a set of models and features that make it a truly competitive alternative to ChatGPT. If you haven't looked at Gemini recently, you might be surprised by what you find.

Both tools are now equally impressive AI assistants in nearly all the ways that matter. Their flagship models are neck and neck on AI benchmarks, and the experience of using either one day-to-day has never been more similar. Today, choosing between them is more about ecosystem fit and creative tools, along with a few features that will either matter a lot to you or not at all.

Formstack vs Google Forms

Most teams start with Google Forms. It’s already there, it’s free, and it’s frictionless for internal processes like PTO requests. At some point, though, teams start growing and hit the limits of what Google Forms can do, and that’s usually when alternatives like Formstack enter the conversation.
Formstack is worth a look if you need conditional logic, payment collection, or compliance, especially if you’re dealing with HIPAA. But it’s pricey, which means if you do buy it, it’ll probably only be...

Zapier vs. Gumloop: Which is best? [2026]

AI agents are everywhere right now, and platforms like Gumloop are betting that enterprises want tools built specifically to design, launch, and manage agents. But here's the question: do you need a specialized app for agentic workflows, or a platform that integrates agents more broadly into your existing business processes?

Most enterprises already use dozens of tools across departments, including CRMs, project management software, HR platforms, and communication apps. The real challenge isn't building standalone agentic workflows; it's enabling agents to get work done within the apps your teams use every day.

Lindy vs. Zapier: Which is best? [2026]

When you add AI agents into your business, what exactly do you get? It's a fair question: while all agents handle tasks autonomously, what that means in practice can vary widely. Some AI agents specialize in certain tasks, like writing code, while others are jack-of-all-trades assistants. One useful way to categorize AI agents is their scope: are they primarily personal or organizational?

Lindy is a personal AI work assistant. By texting your Lindy assistant via iMessage or SMS, you can delegate tasks like inbox management, email writing, meeting scheduling and prep, and note taking; Lindy also handles some of these things proactively, like a real human assistant would. You can use Lindy to create specialized AI workflows that handle tasks like finding leads or turning voice notes into Notion notes. While Lindy does have an enterprise plan, it's focused on providing personal assistants to everyone on your team rather than using agents at a company-wide level.

Stackby vs Airtable: Which is right for you? [2026]

Airtable is one of those tools that people fall in love with and then start second-guessing. It often works like this: after outgrowing spreadsheets, you build something useful in Airtable—only to discover that sharing it with clients or scaling your team costs more than you thought.Stackby is one solution to this scenario. It's an Airtable-style database at a lower price, with better guest access and a native API connector column. Stackby and Airtable both offer re...

Perplexity vs. ChatGPT: Which AI tool is better? [2026]

Most AI chatbots feel the same. Sure, they use different models under the hood, but whether you're using ChatGPT, Claude, or Gemini, the experience is pretty similar. Prompt goes in, generated AI response comes out—which is why Perplexity is so interesting.

Instead of just being another chatbot, Perplexity is billed as an alternative to traditional search engines and an all-in-one research assistant. Unlike competing AI chatbots, Perplexity is focused on real-time search results with reliable citations. And with the launch of Perplexity Computer, it now has agentic capabilities, meaning it can handle complex multi-step research—and much more—autonomously. So how does Perplexity stack up against ChatGPT, the best-funded, most widely used AI assistant in the world?

Meta AI vs. ChatGPT: Which is better? [2026]

It's hard to overstate just how quickly the leading AI apps are growing. Over the course of a few years, two of the fastest-growing apps—ChatGPT and Meta AI—have hit the one billion user mark. (For some perspective, it took Facebook eight years and LinkedIn 20 years to hit the same milestone.) Each app took a remarkably different path: ChatGPT was a viral hit from the start and had a first-mover advantage, while Meta AI leveraged its enormous existing user base on platforms like Facebook, Instagram, and WhatsApp.

8 best AI inventory management software

Inventory mistakes are expensive. It’s surprisingly easy to veer from one extreme to another: you're either sitting on too much stock and watching cash get tied up in a warehouse, or you're scrambling to handle orders you can't fulfill. Neither is great for business. As your operation grows, moving from a spreadsheet to an inventory management system is often the first step toward managing this chaotic cycle, but it’s not always enough.That's where AI comes in. Most inventory platforms now have...

HubSpot vs. Mailchimp: Which is right for you? [2026]

Mailchimp is an SMB-focused email marketing tool. HubSpot is an all-in-one enterprise marketing platform. Simple enough to choose between them, right? Not so fast: Mailchimp also has an enterprise tier, and HubSpot also has a $15/month starter plan—and a free plan.

If you're a local business owner wearing a ton of hats, Mailchimp is an easy pick. And HubSpot is definitely for you if you're a large org with hundreds of employees. But there are lots of businesses caught in the middle. If that's you, it's worth exploring the nuances of each platform so you can figure out which makes sense.

For this article, I spent time in both apps to dig into the differences between HubSpot and Mailchimp and see how they stack up. Here's what I found.

Zoho Inventory vs Sortly: 2026 comparison guide

If you're comparing Zoho Inventory and Sortly, there's a good chance one of them is clearly wrong for your business and you don't know it yet.

Zoho Inventory—as you might guess from its name—is an inventory management platform, but it also handles everything you need for order fulfillment, including multichannel selling, sales orders, warehouse management, shipping labels, and real-time shipping costs. Sortly is a much simpler, easier-to-use platform built to help small businesses keep track of their physical inventory and materials.

We tested both platforms, dug into documentation, and surveyed the latest user feedback on Reddit to gauge the strengths and weaknesses of each app so you can figure out which makes sense for you. Here's what we found.

Claude 4.6: A guide to Anthropic's AI models and chatbot

I've been using Claude long enough to remember when the main selling point was that it was a nicer chatbot to talk to than the alternatives. (That's still true, for what it's worth.) But Claude no longer just talks to you about your work; it also does your work for you. You can give Claude a project, head off to make a coffee, and check in occasionally when questions pop up.

For enterprises looking to turn AI hype into real productivity gains, Claude has become the default choice. And Claude is equally popular at smaller companies among developers, writers, and teams who just want an AI that can handle genuinely complex work.

In this article, I'll explore what makes Claude a powerhouse in enterprise AI and a favorite among professionals who want an AI that actually does things.

The 6 best event management software in 2026

Peek behind the curtain of the average event and you might be surprised at how many are run with Google Sheets, email, and a calendar app. For small events, that’s often enough.But many event planners jump between spreadsheets, ticketing and registration apps, vendor management tools, project management apps, and an attendee-facing events platform. That’s usually where the search for an all-in-one events management platform starts. (As one event planner put it, ”Juggling 10 platforms is driving...

7 Best AI-Powered Databases for 2026

It’s no secret that spreadsheets don’t scale. They’re great for getting started—but as your business grows, they quickly turn into a source of friction. Duplicate files. Broken formulas. Version confusion. And data that falls apart the moment multiple people need to collaborate.That’s where no-code databases come in. They replace spreadsheets with structured, relational databases that let you organize data properly, connect related records across tables, and work from a single source of truth—wi...

Freshdesk vs. Zendesk: Which should you use?

As your business grows, customer support gets harder. It's far easier to drop the ball when you're juggling multiple support channels, handling high volumes of customer requests, and doing it all while training a growing customer service team.

But customers don't care about your scaling challenges; if they have a bad experience, they won't hesitate to leave a negative review.

Good customer service software prevents that from happening. I tested Zendesk and Freshdesk, two of the most popular platforms on the market, to see how they stack up.
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