Hey, I'm Ryan

I write articles for growing SaaS companies. I've been freelance writing since 2022, and it's the best job I've ever had. I hope that comes across in even my most technical B2B content, because sometimes I'm literally smiling while I write it.

Past gigs include running a small web design agency, working in customer success for a marketing startup, managing projects for a manufacturing company, and teaching English in China. (Not all at the same time.) I'm telling you this not because you need to know my resume, but because sometimes it's a plus for writers to have life experience that ties into the product they write about.

These days, I live in Mexico with my wife and baby daughter and eat tacos for breakfast every day (really). I write articles about CX, marketing, tech, AI, and SaaS apps—so, so many SaaS apps—and have been lucky enough to work with content teams at brands like Zapier, Dock, and Framer.

If you want to create product-led content that's useful to readers, but also incorporates your product without feeling overly promotional—well, that's exactly what I do.

To hire me to write for your SaaS company's blog, use the contact form at the bottom of this page. Or, scroll down to check out my articles (filterable by topic).

What my clients say about me

"Hey Ryan, this is absolutely awesome. I love the examples you sourced, and your writing is so clear, engaging, and personal—exactly what we're going for. Thanks for the amazing work!"

Deb Tennen
Managing Editor, Zapier.com Blog

"Thank you so much for writing this article, and for providing so much value within it! I love it when I'm reading an article and a question pops into my head, and then the next sentence answers it. I continuously find myself nodding along to everything you write."

Stephanie Hood
Editor, TheCMO.com

"Ryan was recommended to our organization by a mutual colleague and I'm so glad he was! Not only does Ryan produce high-quality work to spec, but working with him has also been a seamless experience with clear communication and respect for deadlines."

Hannah Clark
Editor, TheCXLead.com


Recent Articles

11 AI image generation examples for the workplace | Zapier

As fun as it is to generate images of AI puppies playing on the beach (as my daughter keeps demanding), most people haven't quite figured out how to use AI art generators at work. When Midjourney was first released in 2022, artists did impressive stuff with it and content marketers used it to create featured images for their blog posts. Part of me feels like that's still more or less the stage we're in now.

Behind the scenes, though, AI image tools have become a whole lot more effective in the workplace in the past few years.

How To Measure Marketing Success: Strategies & Metrics

When Grant Johnson was CMO at Billtrust, his CEO gave him a simple ultimatum: "Grant, if you can prove ROI, we can get you more money." Grant's situation is a familiar one for marketing leaders, who find themselves caught between growing expectations and the notorious difficulty of measuring marketing's true impact. Marketing spend is typically one of the largest line items in your P&L—typically ranging from 5-15%—yet only 36% of companies can point to how their marketing efforts impact sales....

MailerLite vs. ConvertKit: Which should you choose?

Email marketing tools usually come in one of two flavors: small business or enterprise.

MailerLite falls in the small business bucket. But ConvertKit, which is specifically built for online creators, is an exception. Its narrow focus allows ConvertKit to populate its platform with creator-focused features you can't find anywhere else. Even so, there's enough overlap between MailerLite and ConvertKit that it can be hard to decide between them.

Asana vs. Basecamp: Which is best? [2025]

What does a project management tool actually need to do? If you ask Asana, the answer involves task dependencies, powerful automations, advanced views, and enough features to handle any project thrown your way. Ask Basecamp, and they'll tell you it's about giving teams a calm, organized space to collaborate without drowning in features.

Of course, both answers can be true. Asana, with its enterprise-ready platform and corporate language (its homepage talks about "operationalizing goals"), has b...

Marketing Project Management: Build Your 2025 Strategy

For the thousands of startups struggling to bring order to a chaotic marketing workflow, marketing project management isn't just a nice-to-have efficiency boost—it's key to their business's growth and survival. The numbers tell a troubling story: less than half of marketing team members say they understand what their colleagues are working on at any given time (Project.co's Project Management Statistics, 2021). Without proper project management, marketing teams face serious problems: missed dea...

Airtable vs. Asana: Which is best? [2025]

If you're looking to wrangle lots of data while managing projects, Airtable and Asana should be high on your list. Both are strong options: Airtable now offers project features in addition to its core database functionality, and Asana can manage a surprising amount of data through nested structures of portfolios, projects, tasks, subtasks, and custom fields.

I've spent extensive time using both Asana and Airtable. To give a proper head-to-head comparison, I did a deep dive into both platforms to test their latest features.

ClickUp vs. Asana: Which is better? [2025] | Zapier

If you're anything like the average software user, you've signed up for a bunch of apps you're not actually using. It's a problem that .css-19a5n3-Link{all:unset;box-sizing:border-box;-webkit-text-decoration:underline;text-decoration:underline;cursor:pointer;-webkit-transition:all 300ms ease-in-out;transition:all 300ms ease-in-out;outline-offset:1px;-webkit-text-fill-color:currentColor;outline:1px solid transparent;}.css-19a5n3-Link[data-color='ocean']{color:var(--zds-text-link, #3d4592);}.css-1...

How To Improve Team Efficiency: A Guide For Marketing Leaders

[Ghostwritten piece] "Most people spend 20% of their time doing what they were hired to do because they spend all their time doing other things," says Jason Fried, co-founder and CEO of Basecamp. "That's why people think they need to work longer because they don't have time to actually do the work." So, just implement “No Meeting Fridays” and watch your team efficiency soar—right? Not so fast. Weak processes are another culprit, according to Andrea Fryrear, author of Mastering Marketing Agility, who points to soluti...

Asana vs. monday: Which is best? [2025]

Back in the early 2010s, as a project manager for a manufacturing company, I lived in spreadsheet hell. Nothing tests your project management skills quite like juggling factory defects, container ship timetables, and impatient customers—all while trying to track everything in endless Excel files. (I still get a twitch whenever someone mentions pivot tables.) If you'd shown me tools like Asana or monday.com back then, with their real-time tracking and automated notifications, I probably would hav...

What Is B2B Predictive Marketing: A Complete Guide

[Ghostwritten piece] Predictive marketing in B2B can lead to some remarkable outcomes. For example, Trend Micro shifted to a predictive analytics-powered ABM campaign and saw a 4x increase in new account engagement. But predictive marketing isn't without challenges. Marketing leaders often struggle with complex integrations. It can also be challenging to prove ROI to stakeholders. Another barrier is low-quality data.  Even with high-quality datasets, not all of your insights will be actionable: Peter Shafer, VP of S...

Asana vs. Todoist: Which should you choose? [2024]

As a writer, my projects are enviably uncomplicated: I'm responsible only for my own tasks and output. For that reason, I've long gravitated toward makeshift task management options like .css-19a5n3-Link{all:unset;box-sizing:border-box;-webkit-text-decoration:underline;text-decoration:underline;cursor:pointer;-webkit-transition:all 300ms ease-in-out;transition:all 300ms ease-in-out;outline-offset:1px;-webkit-text-fill-color:currentColor;outline:1px solid transparent;}.css-19a5n3-Link[data-color=...

Airtable vs. Trello: Which should you use? [2025]

If you've heard of Kanban, you've heard of Trello. If you've heard of databases, you've heard of Airtable. How can you compare a Kanban app and a database tool?

Dig a little deeper, though, and the similarities surface. Both can be used to store data, track processes, collaborate with your team, and view your work in different ways. And while Trello is the reigning champ of Kanban project management apps, Airtable has Kanban too, along with Gantt visualizations and a dedicated project managemen...

ABM vs. Demand Generation: What's the Difference?

Which would you go with in the perennial ABM vs. demand generation debate? Times have changed. Gone are the days when selling software was more straightforward. When you could pick up the phone, charm your way past a few gatekeepers, and give a slick pitch that wins you a meeting with the sole decision-maker. Decision-makers are more numerous than ever before: these days, you’re likely to encounter 6-10 key stakeholders on average on any given deal (Gartner, 2019). Rather than addressing one pe...

12 Marketing Strategies For Tech Companies with Examples

A handful of companies—Tesla, for example—have avoided traditional marketing strategies, instead letting word-of-mouth drive organic growth. But this is rare, and if you avoid marketing forever, you’ll put a self-imposed ceiling on your growth. (Tesla, for example, now runs paid advertisements.) In this article, I’ll walk you through 12 marketing strategies that tech companies use to drive growth, including real examples for inspiration. You’ll find tactics that can help you build brand equity,...

11 Best Website Animations to Boost Engagement — Framer Blog

Animations do more than just look cool—they enhance the user experience. Whether it’s guiding attention, creating a sense of flow, or making interactions more intuitive, the right animations and interactivity can transform a static page into something that inspires users and drives action.To inspire your next project, we’ve collected a set of stunning website animation examples from the Framer gallery. Explore how different types of animations—like hover effects, scroll-triggered transitions, an...

Trello vs. Todoist: Which should you use? [2025]

I'm an avid user of both Trello and Todoist: I use these two apps to organize my entire life and my work. That means you don't necessarily have to choose between them—you can use both. But if you're looking to pick between them, I can help.

In one corner, we have Trello, the Kanban board tool that helps you see the status of all your projects at once and makes project management look like a work of art. Trello makes it easy to work with collaborators on multiple projects and create custom automations to streamline your workflow.

9 welcome email templates for different business types | Zapier

Welcome emails can make or break something you've worked so hard for.

You got the lead, but if you blow your welcome email, good luck getting that person's interest back. On the other hand, if you absolutely nail it, you might have not just a loyal customer, but a loyal customer who'll spread the word about your business.

I've helped all sorts of businesses with their marketing—everyone from eCommerce companies to folks promoting their newsletters—and I know that each business type needs a dif...

White-Glove Onboarding Guide: 5 ways to scale your process

If the term “white-glove service” brings to mind an English butler, you’re spot on.A century ago (before being co-opted by the business world), white-glove service described the refined level of care and attention provided by butlers and other posh service providers.SaaS providers, inspired by this elite association, tend to assume that a white-glove onboarding experience requires over-investing in long meetings, 1:1 walkthroughs with CSMs, and other forms of resource-intensive hand-holding.But...

What is a two-sided marketplace? [Definition + examples] | Zapier

Airbnb and Uber—two massively successful marketplace apps—have spawned countless imitators, from Plowz ("Uber for snow plows") to Swimply ("the Airbnb of swimming pools"). All of these are two-sided marketplaces, a platform that connects buyers and sellers.

For entrepreneurs, the marketplace model is appealing because of its scale and profitability. But for every Uber (now worth $160 billion dollars) there are countless examples like GearCommons, an outdoor gear rental marketplace that shut dow...

Everything you need to know about Google Chat | Zapier

Google Workspace is a one-stop shop for business productivity apps, but for a long time, Google didn't really offer customers any kind of team communication tool. Sure, there was Hangouts in Gmail, but that was a consumer tool that only really offered direct messages and video chat. Using it for any kind of group communication was chaos. As a result, many companies that pay for Google Workspace also pay for a separate workplace chat app like Slack.

Marketing Resource Management: A Complete Guide

Why bother about marketing resource management? Because marketing campaigns can be absolute chaos. Remember everything you juggled in your last campaign: resources, budgeting, external vendors, processes, digital assets, and timelines (Oh, and if it was a global multi-location campaign, go ahead and multiply the degree of difficulty by the number of campaign locations). Marketing resource management (MRM) is an attempt to control this chaos by organizing your marketing team’s resources more holi...

Reddit marketing: How to get it right—and wrong | Zapier

Reddit has been a staple of internet culture for two decades, spawning countless memes and offering wildly popular niche communities. (Reddit's subreddit for sneakers has five million members.) But compared with industry giants like Google and Facebook, Reddit has long been an afterthought for marketers.

Then, in 2024, two things happened: Reddit became a publicly traded company—raising its profile—and its monthly visitors tripled, thanks largely to a change in Google's algorithm prioritizing t...
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